Processing Times 

Please allow 48 hours for your order to be processed prior to shipping. Please note our offices are closed Saturday, Sunday and Statutory Holidays. Orders received on Friday will be processed the following Monday.  

Undeliverable Orders

If your order is returned to us as undeliverable due to address discrepancies between the physical address and the address provided, or if the address is reported by our carrier as unknown, a secondary shipping fee will be required to process and ship your order back out to you.

Shipping and Delivery

Canada

Receive FREE standard shipping in Canada with orders of $50.00 CDN or more! A flat fee of $6.95 will be applied to all orders below $50.00 for standard shipping. For express shipping a $12.00 flat fee will be added.  The shipping time will vary based on where your little luxuries are going and what service is selected.  Please see below for estimated ship times.

Canada Post Regular - approximately 2 to 8 business days after your order is processed

Canada Post Express Post - approximately 2 to 5 business days after your order is processed.

International

We're sorry loves, but at this time we only ship within Canada and the US.  Be sure to follow us on our social channels to stay up-to-date when we open international shipping.

Shipping Our Five-Free & Fabulous Nail Lacquers

Please note due to transport regulations, all our Five-Free and Fabulous Nail Lacquers ship via ground transport only. Please make note of this when you are selecting your shipping option at checkout.  

Payment Options 

We accept PayPal, PayPal Express, American Express, MasterCard and Visa.

Currency

We want your shopping experience to be as pleasurable as possible, therefore our truefictioncosmetics.ca site processes transactions and charges in Canadian dollars for Canadian consumers.  If you are from outside Canada, please visit our truefictioncosmetics.com site here

Please note, although email has its perks, it is not a secure method of transmitting credit card information, so PLEASE DO NOT send us any credit card information via an email.

Maximum Purchase Policy

True Fiction Cosmetic products and services available on our website, including any samples, are for personal use only. As such, we reserve the right to limit per item order quantities to 2 per product.